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Frequently Asked Questions
What products does Moistuart offer?
Moistuart offers high-quality Balinese & Indonesian handmade products, crafted by skilled local artisans using traditional techniques combined with modern design. Each piece is unique and made with attention to detail.
Do you ship internationally?
Yes, we ship worldwide. Delivery time and shipping costs depend on your location and will be confirmed before payment.
What payment methods are available?
We accept payments via bank transfer for both domestic and international customers.
For customers in Indonesia, payments can be made through local bank transfer.
For international orders, payment is processed via SWIFT transfer.
Please contact us via WhatsApp for payment details and order confirmation.
Will there be additional costs for international orders?
Yes, additional costs such as shipping fees, import taxes, or customs duties may apply depending on your country’s regulations. These charges are the buyer’s responsibility. We will help confirm these details before payment.
How long does it take to process an order?
Order processing begins once payment has been received. We aim to prepare and confirm your order as quickly as possible.
How can I track my order?
Once your order has been shipped, we will provide a tracking number via WhatsApp so you can monitor your delivery.
How are the products packaged?
All products are carefully packed using secure and protective materials to ensure safe delivery.
Additional protective packaging (such as wooden crates) is available upon request. Please contact us via WhatsApp for details and additional costs.
What if I receive a damaged item?
If your item arrives damaged, please contact us via WhatsApp as soon as possible. We will review the issue and assist you with an appropriate solution.
Do you offer wholesale orders?
Yes, we accept wholesale orders. Please contact us via WhatsApp for more information and pricing.
